FAQ

Where is City Furniture located?

City Furniture is located at 9470 E Washington St, Indianapolis, IN 46229, United States.

What are your store hours?

Our opening hours are:

  • Monday – Saturday: 10:00 AM – 8:00 PM
  • Sunday: 11:00 AM – 5:00 PM

What time zone does City Furniture follow?

Our business operates on Eastern Standard Time (EST), GMT-05:00.

How can I contact City Furniture?

You can contact us by:

How quickly will I receive a response?

We aim to respond to all customer inquiries as soon as possible during our business hours.

Can I visit your physical store?

Yes. You are welcome to visit our store at 9470 E Washington St, Indianapolis, IN 46229, United States during our regular business hours.

Can I contact you outside business hours?

Yes, you can send us an email at any time. We will review your message and respond as soon as possible during our regular business hours.

What should I do if I have a question about a product?

You can contact our customer support team by phone or email with any questions about our furniture products, including product details, dimensions, availability, or general assistance.

Are you open on Sundays?

Yes. City Furniture is open on Sundays from 11:00 AM to 5:00 PM.

How long does order processing take?

Orders are typically processed within 1–2 business days.

How long does shipping take?

After processing, delivery typically takes 3–7 business days.

What is the order cut-off time?

Our daily order cut-off time is 3:00 PM (GMT-05:00) Eastern Standard Time.

Do you offer free shipping?

Yes, we offer free shipping on orders within our shipping area.

Where do you ship?

We currently ship to addresses within the United States.

What is your return policy?

You may request a return within 30 days of receiving your order, subject to our return policy.

Who pays for return shipping?

The customer is responsible for the return shipping fee.

Do you charge a restocking fee?

No. We do not charge a restocking fee for eligible returns.

How long does it take to receive a refund?

Once your return is received and approved, refunds are typically processed within 10 days.

What payment methods do you accept?

We accept the following payment methods:

  • American Express
  • Diners Club
  • Discover
  • JCB
  • Mastercard
  • Visa

What is the best way to contact customer support?

For assistance during business hours, you can call us: 

Store Name: City Furniture
AdAddress: 9470 E Washington St, Indianapolis, IN 46229, United States
E-mail: info@thecityfurniture.shop 
Phone: +14632022162
Opening Hours: 
Monday to Saturday: 10 AM to 8 PM
Sunday: 11 AM to 5 PM
Time Zone: (GMT-05:00) EST